Getting Care

Appointments & Referrals

To make an appointment call 571-802-0394 to make an in-person or telehealth appointment .  Other resources, if phone lines are not available, is the MHS GENESIS Patient Portal to  message service to your Primary Health Care provider; and the TRICARE Nurse Advise Line at  1-800-TRICARE (874-2273), option 1. 

Access to Care

If you need to get care at Fort Stewart-Hunter Army Airfield medical treatment facilities, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

  • Active duty service members
  • Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
All others can get care if space is available after [insert MTF name] has met the health care needs of the three categories listed above within DOD access standards. This includes:
  • Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
  • Retired service members and their eligible family members
  • DOD civilians and contractors
All patients, including those listed for space-available care, can continue to visit our emergency department and fill prescriptions at any of our pharmacies. 

Acute- 24 hours
Routine- 7 days
Physicals and specialty care- 28 days

Patient Portal

The MHS GENESIS Patient Portal or https://myaccess.dmdc.osd.mil/

Referral Management

To check on a referral, you can call referral management at 571-802-0337.
If your referral was sent to the purchase care network (downtown) please call TRICARE at 800-444-5445.

Referral Process

  • When a provider writes a referral, the Referral Management Office reviews it to see if Winn can provide the care.
  • If Winn can provide the care, your referral will be assigned to Winn. If you do not receive a phone call from the assigned clinic within three business days, call the appointment line, 571-802-0394, to schedule your appointment.
  • If Winn cannot provide the care, your referral is sent to TRICARE electronically.  Call TRICARE at 1-800-444-5445 after three business days for your referral authorization information.
  • You may not receive your authorization in the mail.  Go to www.humanamilitary.com and register to view all information about your referrals, claims, and to print any documents.
  • After you schedule your appointment with the network provider, call the Referral Management Office at 571-802-0337 and provide your appointment information so we can update your referral.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Frequently Asked Questions

How do I find a civilian provider in the United States?
The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East or TRICARE West Network Directories. 
 
How do I find a civilian provider Overseas?
The overseas contractor, International SOS, has established a network of qualified providers in all overseas areas for TRICARE beneficiaries. To find an overseas provider, search the Overseas Provider Directory. If you're not a TRICARE beneficiary, please contact your medical insurance provider for assistance.

Contact Us

Central Appointments Hours

Monday-Friday  7 a.m. - 4 p.m.

Phone

Appointment Line
571-802-0394

Hawks Troop Medical Clinic
192 Lindquist Road Bldg. 412
Mon - Fri 6:30 a.m. - 4:30 p.m.
571-801-0394

North Troop (Marne) Medical Clinic

8435 Vanguard Road
Mon - Fri 8:00 a.m. - 4:30 p.m.
571-801-6861
571-801-6862

Fort Stewart Soldier Recovery Unit

Tuttle Army Health Clinic 
230 Duncan Drive
Hunter Army Airfield
Savannah, GA 31409
Mon-Fri, 8 a.m. to 4:30 p.m.
571-802-0435

Richmond Hill Medical Home 
2451A US Highway 17
Richmond Hill, GA 31324
Mon-Fri, 8 a.m. to 4 p.m.
571-801-7043
571-801-7044


 
Don’t forget to keep your family’s information up to date in DEERS!