Customer Service
Patient Relations/Advocate
Your health is our mission. We strive to provide excellent customer service and quality care to all our patients. Our customer service teams are dedicated to ensuring you are satisfied with your medical care.
Use our Customer Service assets to help solve problems, answer questions, to tell us about concerns, or provide feedback on our facility’s services and care.
How can we help you today? Email the Patient Advocate.
Interactive Customer Evaluation (ICE)
ICE is a
web-based tool that collects your feedback on services at this facility.
Health Benefits Branch
Health Benefits provides information and assistance regarding TRICARE benefits and claims.
- Beneficiary Counseling and Assistance Coordinator (BCAC): BCACs educate and help you with TRICARE-related inquiries.
- Debt Collection Assistance Officer (DCAO): DCAOs help with resolving debt collections due to unpaid TRICARE claims. The debt must be in collections or listed on your credit report.
Patient and Family Partnership Council
The Patient and Family Partnership Council offers an opportunity for beneficiaries to represent patients across multiple demographics.
You can be directly involved in and steering a committee to target hospital wide improvements in communication and care delivery.
The concept is that the council targets specifically what the community wants vice what the hospital "thinks the community wants."
If you are interested, email the Patient Advocate. You can also download the PFPC brochure, which includes information about the council an application.