Pharmacy

We fill new prescriptions and refills at no cost for covered medications for

• Active Duty Service Members
• Active Duty Family Members
• Retirees and Their Family Members
• TRICARE Prime Enrollees
• Other TRICARE-eligible beneficiaries

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• You can activate the prescription(s) and wait, or
• You can come back later to pick them up.

You can choose to pick up your medications at these facilities

• The Main Outpatient Pharmacy – For New Prescription
• PX Pharmacy – Refill Designated Pharmacy
• Hawks TMC – Active Duty Soldiers Only
• Marne TMC – Active Duty Soldiers Only

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:
Ask your provider to select the:

• Pharmacy name: DOD FORT STEWART PX ePHARMACY
• NCPDP/NPI number: 1165465/1053726992

If you hand-carry a written prescription:

Check in at the Main Outpatient using the QR code. Follow on-screen prompts to check in.
Please let our Pharmacy Staff know that you have the written prescriptions to turn in.
Once the written prescription is turned in, we’ll notify you via TXT messages once it’s ready for pick-up.
PX Pharmacy is designated ONLY for the refills.

Activating New Prescriptions

There are multiple ways to activate your prescription.

Option 1: Fastest and Preferred

The Main Outpatient Pharmacy
Scan the QR code below or go to: https://cxmlink.com/DHAMTF8341

Follow the prompts on your mobile device. (Input DOD ID & Phone number)

• If you choose to pickup at the Pharmacy Lobby (Same Day Pick-Up)
  • Please do not wait in the lobby. Wait until you receive a text saying your prescription is ready-to-pickup.
  • Once you return to the lobby, text “I an here” to the Q-Anywhere number.
  • You will be called to one of the pharmacy windows.
• If you choose the pickup at the ScriptCenter Kiosk (Pick Up after 5PM)
  • You can pick up at any time after 5PM once you receive a text saying your prescription is ready-to-pickup.

We fill all your new prescriptions that are prescribed within 30 days unless you specify which medications to fill. (There will be a prompt to put the name of prescriptions.)
Hawks & Marne TMC/ (Active Duty ONLY)
Scan the QR code below or go to: https://cxmlink.com/DHAMTF8341

Follow the prompts on your mobile device. (Input DOD ID & Phone number)

• • Please do not wait in the lobby. Wait until you receive a text saying your prescription is ready-to-pickup.
  • Once you receive a text saying your prescription is ready-to-pickup, come to the window and show our pharmacy staff that you received a text message.

Option 2: In Person

Go to the Main Outpatient Pharmacy. Then, you’ll check in using the QR code.

• The same process with Option 1
• Follow on-screen prompts to check in.
• To get text updates, you’ll need to enter your cell phone number.
• Please do not wait in the lobby. Wait until you receive a text saying your prescription is ready-to-pickup.

Option 3: Call the Pharmacy

For the most efficient service, we recommend using the Q-Anywhere system directly to pre-activate your new prescriptions. If you call the pharmacy, the Pharmacy Team will guide you through the process.
Once you call to the Pharmacy,

• Our Pharmacy Team can verify that your provider has electronically sent new prescriptions to the Pharmacy.
• If new prescriptions are sent, Pharmacy Staff will provide you with the designated phone number or the Website to start activating your new prescriptions.
• You will receive a notification when it is ready for pickup.

Option 4: Secure Messaging

• Text “Get in Line” to 833-457-2014.
• Click on the link provided.
• Follow on-screen prompts to check in.
• Wait until you receive a text saying your prescription is ready-to-pickup.

Requesting Prescription Refills

We have three ways to refill your prescriptions:

Option 1: Online

• Log in to the MHS GENESIS Patient Portal and select the Rx Refills tab.

• Select the medication(s) you want to refill.
• Follow the prompts to select where you want to pick it up.
• You’ll be given a date and time when your refill(s) will be ready to pick up.

Note: If you’re not a registered user, you’ll need to sign up first.

Option 2: By Phone

• Call our pharmacy refill line at [912-549-1511]. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Option 3: In Person

For the safety and efficiency of all our beneficiaries, routine prescription refills should be requested through our automated phone line or the MHS GENESIS Patient Portal.
In-person refills are available for emergency situations only. An emergency is considered a situation where a lack of immediate medication would result in a significant health risk or lapse in critical treatment. Please note that the wait times for in-person services can vary depending on pharmacy workload and staffing.

Picking Up Your Prescriptions

 You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

Our ScriptCenter Kiosk provide a fast and convenient way to pick up your prescriptions.
Locations & Hours:

• Main Outpatient Pharmacy Lobby: 24/7 Access
• PX Pharmacy: M-F 7:30AM-7PM, S-S 10AM-5PM

First-Time Users:

1. Scan your DOD ID card.
2. Follow the prompts to create a unique PIN.
3. Set up your security questions, which will be used if you need to reset your PIN in the future.
4. Sign after confirming your medication lists.
5. Once completed, the ScriptCenter will dispense your medication.

Existing Users:

1. Scan your DOD ID card.
2. Enter your PIN to access your prescriptions.
3. Sign after confirming your medication lists.
4. Once completed, the ScriptCenter will dispense your medication.

Certain items may NOT be available from the ScriptCenter, such as refrigerated medications, or medications required to be mixed.

Main Pharmacy

If you decided to wait in the lobby to pick up your medications, please wait until your ticket number is called to one of the windows.
The hours of operation of our Main Outpatient Pharmacy are M-F 8AM-5:30PM.

Home Delivery: https://tricare.mil/homedelivery/

The TRICARE Pharmacy Home Delivery is another way to fill prescriptions. TRICARE Pharmacy Home Delivery will ship up to a 90-day supply of your prescription to any address in the U.S. or U.S. territories, including APO/FPO address. For more information please visit LINK. For pharmacy cost information, visit the Copayments and Cost-Shares page. 

Drug Take Back Program

Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
[U.S. military pharmacies, keep/fill in this section only]
If you want to dispose of unwanted or unneeded drugs:

• Drop them in the secure bin located at the [Outpatient Pharmacy Lobby, PX Pharmacy Lobby]
• Pick up an envelope, take it home, and mail them to the destruction agency.

Several exclusions apply. This includes:

• syringes
• needles
• liquids greater than 4 ounces

Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.

Frequently Asked Questions

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered  prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy? 

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery. TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.