Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
We’re here to support you and welcome everyone to our hospital. With more illnesses spreading in the community, we ask that you limit the number of people coming with you when possible. If you need care, please don’t hesitate to come in. It’s okay to bring children or a support person if needed. If someone accompanying you is feeling unwell, we ask that they stay home whenever possible. However, we understand that’s not always an option—if your child is unwell and you don’t have childcare, or if someone unwell must come with you, please still come in to get the care you need. While here, please follow all posted health guidance to help keep everyone safe. Thank you for helping us protect our patients, families, and staff. Together, we can create a safe and healing environment for all.
eEFMP 2.0 Update: Incomplete Packets We moved to the new eEFMP 2.0 database in October. If you had an incomplete packet (started but not finished in 1.0): These packets did not transfer. We are working on a fix, but you must restart your packet in eEFMP 2.0 to move forward. We apologize for the frustration. Next step: Please schedule an appointment with your dependent's primary care manager to restart the process. If your packet was complete in 1.0: It should be in 2.0. Please log in and verify it is there.

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