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Health Services

MHS Video Connect Patient Tips

Getting into your appointment

  • Each appointment has its own unique virtual treatment room that opens only a few minutes before the scheduled visit. 

  • Tip: Confirm the date and time in the email you received the day your appointment was scheduled.  

  • You will need to copy and paste the appointment link sent to your email into a new browser window.

  • Tip: The current versions of Google Chrome or Safari work best. 

Ensuring a good internet connection

Test the device you plan to use at the location where you will be during the visit.

  • Tip: Close open applications on your device that are not in use.

  • Tip: Boost signal strength by moving closer to a window or wireless router.        

  • Tip: Clear your browsing history in your browser settings.

Making sure you and your provider can see and hear each other 

  • Be sure that your camera and microphone are on. 
  • Tip: In your device Settings, confirm that the correct camera, microphone, and speakers are selected and not disabled or blocked.
Don't forget to keep your family's information up-to-date in DEERS.

Contact Us

Central Appointments Hours

Monday-Friday  7:00 a.m. - 4:00p.m.

Phone

Front Desk: (912) 435-6965.
Appt Line: (912) 435-6633.

Don’t forget to keep your family’s information up to date in DEERS!